Refund Policy
30-Day Return & Quality Guarantee
30
Day Policy
After receiving your item to request a return.
EU Only 14-Day Cooling Off Period
Merchandise shipped to the EU has a right to cancel within 14 days for any reason, provided it meets original conditions.
Return Conditions & Requirements
Tag
Original Tags Attached
Usage
Unworn & Unwashed
Smell
No Perfume/Cosmetics
Pack
Original Packaging
Return Process
Contact Support
Email hjjwasang@gmail.com with your order number & evidence photos/videos.
Approval & Shipping
If accepted, we’ll send a shipping label. Items sent without request won’t be accepted.
Tracking Number
MANDATORY: You must provide a tracking number for the return shipment.
Non-Returnable
- Sale items / Gift cards
- Custom / Personalized products
- Personal care beauty products
- Perishable / Hazardous goods
Return Fees
Customer responsible for shipping fees if: wrong size/color ordered, mind change, or failed to read description.
Refund Timeline
After receiving & inspecting return.
Approval Phase
5–7 Business Days
Post-Approval
Max 10 Days
Note: Import duties, taxes, and customs fees are non-refundable.
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